DIGITAL AND TECHNOLOGY – CYBER SECURITY CHANGE MANAGER

ST VINCENT’S HEALTH AUSTRALIA

POSITION DESCRIPTION

PURPOSE:

The St Vincents Health Australia Group Strategy pillar “driving digital care” supports a large portfolio of digital

business as usual, operational and innovation projects. Key activites within this objective include creating a single

longitiudal digital health record, enhancing patient safety and clinical decision making, empower patients and

aged care consumers through digitalisation and implementing best practice corporate systems and network

infrastructures.

POSITION TITLE: Cyber Security Change Manager

REPORTS TO: Cyber Security Program Manager

STATUS:

DIRECT REPORTS:

KEY RELATIONSHIPS

(INTERNAL):

12 Month Contract-Full Time

Nil

• Security & Risk Manager

• Cyber Security Project Managers, Cyber Security Program Coordinator

• Cyber Security Project Delivery Teams

• Cyber Security Governance and Reference Groups

• Business Stakeholders / Subject Matter Experts

• Change agents and key stakeholders identified in the business

• Digital and Technology teams

• Communication teams

KEY RELATIONSHIPS

(EXTERNAL):

External vendors / service providers

KEY RESPONSIBILITY: The Change Manager will be responsible for designing, implementing, managing,

evaluating, assessing and ensuring the successful adption of change driven by all projects

within scope of the Cyber Security Program to support both Program and Project objectives

and benefits. The Change Manager will develop and implement change management

strategies and plans, including any communication required to maximize stakeholder

adoption and usage of the required change and anticipate and minimize resistant behaviors

from stakeholders who are impacted by the changes. The Change Manager's goal is to drive

faster adoption, higher ultimate utilization of changes, and proficiency with the changes that

impact stakeholders who must use the changes in their daily work.

LOCATION: Flexible, Melbourne Preferred. Interstate travel may be required

DATE REVIEWED: June 2023

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Working within the Digital Transformation team the Change Manager will support projects within our Public and

Private Hospitals and Aged Care group. The Change Manager will play a key role within the project team to meet

business, schedule and budget objectives. The position will be responsible for developing strategies and

programs to support the human factors of Project implemetation, including changes to business processes,

systems and technology, and structures.

The role will lead the change management process at an organisational level ensuring strategies are fit for

purpose, that the business is accepted and ongoing processes may be handed over. It will include communication

and training oversight and embedding of new business processes. The Change Manager will lead the local

change agents during the staged golive and drive training for the user groups in conjunction with the Vendor and

be able to lead all levels through the change continuum.

All positions contribute to the provision of quality and sustainable health services within the ethos of the

philosophy, mission, values and ethics of St Vincent’s Health Australia.

ST VINCENT’S HEALTH AUSTRALIA: IDENTITY

Our organisational values are relevant to all positions. All employees are required to consistently demonstrate

behaviours that support the Mission, Vision, Creed and Values of St Vincent’s Health Australia and promote an

ethical environment in accordance with the St Vincent’s Health Australia Code of Conduct.

OUR MISSION

As a Catholic health and aged care service provider, our mission is to bring God’s love to those in need through

the healing ministry of Jesus. We are especially committed to people who are poor and vulnerable.

We draw on the talents of our people and collaborate with others who share our vision and values to continue

the pioneering spirit of Mary Aikenhead and the Sisters of Charity. We are committed to providing compassionate

and innovative care, enabling hope for those we serve.

OUR VISION

To lead transformation in health care inspired by the healing ministry of Jesus.

OUR CREED

We believe in the dignity of all people because each one is created in God’s image. We are committed to justice

and compassionate care for all.

OUR VALUES

Our values, based on the Gospels, reflect the healing ministry of Jesus, and act as a point of reference for our

decision making which is fundamental to our Catholic identity. Our values provide direction as to the type of

organisation we aspire to be and the kind of behaviours we regard as appropriate to help achieve our aspirations.

Our values underpin all that we do and are demonstrated through our everyday actions, giving our mission and

vision life.

Compassion: Caring for others with an openness that affirms life and healing.

Justice: Acting with courage and fairness in pursuit of what is right and just.

Integrity: Ensuring our actions and decisions are grounded in our values, reflecting both honesty and

authenticity.

Excellence: Demonstrating a passionate commitment to continuous improvement and innovation.

OUR CARE

Our Care is:

• Provided in an environment underpinned by our mission and values;

• Holistic and centred on the needs of each patient and resident;

• High quality, safe, and continuously improved to ensure best practice;

• Innovative and informed by current research using contemporary techniques and technology;

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• Delivered by a team of dedicated, appropriately qualified people who are supported in a continuing

development of their skills and knowledge;

• Committed to a respect for life in accordance with the Gospels.

RESPONSIBILITIES:

MISSION AND CATHOLIC IDENTD&TY

• Work with the Mission, Vision, Creed and Values of SVHA as outlined in the Mission Framework and SVHA

Code of Conduct ensuring that these principles are effectively integrated in all areas of responsibility;

• Maintain confidentiality and act professionally with ethical boundaries;

• Support the mission, goals, values and behaviours of SVHA and Mary Aikenhead Ministries.

POSITION DUTIES

• Create and maintain a Program Change and Communication strategy and plan to support the delivery and adoption of change driven by the projects within scope of the Cyber Security Program

• Develop change management plans for each project or change initiative that acknowledges the different aspects of the change process – design, implement, manage, evaluate, assess, and communicate

change - to ensure the successful adption of change that aligns with project objectives and benefits.

• Facilitate, lead and manage change discussions and actions in key Project and Program Governance and Reference Groups; provide thought leadership and resolve change related challenges or issues as required

• Develop change management processes and tools to support the integration and engagement with change management principles

• Support the design, development, delivery and management of communications relevant to change initiatives

• Prepare impact analyses and evaluation of the actual impact of changes, assess change readiness and identify key stakeholders

• Identify, analyse and prepare risk mitigation tactics, and identify and manage anticipated resistance to change

• Create and manage the input, collation and output of the change management reporting systems for the program, and its projects, including provide regular and ad hoc reports to satisfy individual project, program, portfolio, or Executive requirements

• Capture data and define and measure success metrics, and report to the Project or Program Governance and Reference Groups and key business stakeholders on monitoring change progress and reporting of issues or roadblocks

• Support the design and delivery of education and programs applicable to project delivery

• Consult and coach change agents on change management and user adoption across the Divisions

PATIENT-CENTRED CARE FOCUS

• Keeps the patient/resident as the centre of all activity (clinical and non-clinical);

• Creates a climate where people are motivated to do their best to help the organisation achieve its objectives

STAKEHOLDER ENGAGEMENT

• Build strong client relationships and delivers client-centric solutions. Seeks ways to improve outcomes for stakeholders as consistent with SVHA’s Mission, Vision and Values.

• Interacts with all stakeholders in ways that demonstrate respect of social and cultural differences, and a commitment to challenging attendant social inequities

• Gains the confidence and trust of others through honesty, integrity, and authenticity.

COMPLIANCE

• Ensure compliance across all relevant standards of accreditation and legislative requirements within

areas of responsibility or as delegated by the Cyber Security Program or Cyber Security Project

Manager;

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• Ensure all areas of responsibility operate at all times in compliance with the St Vincent’s Health Australia

Code of Conduct, relevant legislation, standards and industrial instruments;

• Operate within the delegated responsibilities and authorities as set by the Cyber Security Program or

Cyber Security Project Manager;

• Ensure relevant personal qualifications, registrations and memberships are maintained as required;

• Ensures the provision of a safe work environment, work practices and minimises risks to self, staff and

patients;

• Ensure compliance with mandatory training requirements;

• Take immediate action to rectify any unsafe situations or acts, report all hazards, incidents and near

misses according to relevant policies/procedures;

• Strictly follow the health service’s manual handling policy;

• Comply with the Privacy Act by maintaining confidentiality and ensuring that staff and health service

information records are not disclosed or misused in any way;

• Provide and maintain a workplace that is safe, appropriate for work, mitigates risk to one’s health and

one that promotes personal wellbeing;

• Be involved and make a contribution towards integrated risk planning and management.

INCUMBENT CAPABILITY REQUIREMENTS

The incumbent of this position will be expected to possess the following core capabilities:

Capability Demonstrated Behavior

Personal Personal Effectiveness Executes Results – Sets and measures team goals, driving

pursuit of higher standards of practice

Learning Agility Flexibility – Responds to new and complex situations by

adjusting behaviour appropriately

Outcomes Patient/Resident/Client

Centred

Patient Excellence – Monitors satisfaction levels and

proactively addresses issues

Innovation and Improvement Continuous Improvement – Anticipates problems and

continuously improves systems and processes

Strategy Driving Results Drives For Results – Takes ownership for performance of

team results

Organisational Acumen Short Term Planning – Uses information and

organisational knowledge to make decisions and achieve

results

People Working with and Managing

others

Leads Others – Shares responsibilities, providing support

and effective communication

Collaboration Operates Cross Functionally – Develops constructive

relationships across the organisation

EXPERIENCE:

Essential

• Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary

Aikenhead Ministries and St Vincent’s Health Australia.

• Demonstrated achievement in implementing change initiatives in a large and complex health service

environment, including relevant postgraduate qualifications or equivalent experience which includes a high

level of knowledge of health processes, critical care workflows and models of care

• Excellent analytical skills with the ability to interpret complex information from numerous sources, prepare

and present reports

• Demonstrated experience having worked as a Change Manager on Cyber Security Projects or Programs

with, and a good understanding of Cyber Security domains

• Demonstrated highly developed oral and written communication skills, particularly in reporting , public

presentation and consultation, and the ability to negotiate, influence and communicate with relevant

internal and external stakeholders

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• Demonstrated organisational skills with the ability to plan, manage change, improve performance and

effectively prioritise tasks, multi-task and work creatively to achieve business goals

• Ability to understand business requirements and analyse and document work processes

• Excellent written and oral communication;

• Well organised and able to plan and prioritise workload to meet deadlines.

Desirable

• An understanding of project methodology standards such as PRINCE2, Agile or PMBOK within large and

complex organisations;

QUALIFICATIONS:

Essential

• At least 3 years of experience in working as a Change Lead or Manager on large Cyber Security Projects

or Programs

• Professional Certifications in Change Management

• Knowledge of Change Management Frameworks such as ADKAR

Desirable

• 2+ years experience within health care setting